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Erica Waterford

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Erica Waterford is vice president of programs at First Place for Youth, a national organization that provides housing, education, and career opportunities for young people who are aging out of foster care and those experiencing homelessness.

We used AI to ease staff burnout. Here’s what we learned.
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We used AI to ease staff burnout. Here’s what we learned.

A nonprofit built its own tool to unburden frontline staff — and the lessons reach well beyond AI.

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